Atrium Health employees must have a wakehealth.edu email account to access research applications. Employees can set up an account and request access to research applications through a Service Now request. See tip sheet here to set up a wakehealth.edu email account and/or request access to research applications.
Scenario A:
You did not receive a “Welcome Letter” and package from HR’s Contingent Workforce with provision of account information and temporary password. (Welcome package includes: Welcome Letter, Instructions to Install MDA-Android, Instructions to Install MFA-iPhone, Maintaining Multiple Email Accounts document, and RSA SecurID Install Instructions).Solution:
1) Send Email to Suzanne Coetzer (scoetzer@wakehealth.edu) asking for MEDCTR ID and Wakehealth email address,
2) Contact Wake’s Service Center for a temporary password as your original would have expired by now - you can call Atrium Health’s Service Center at 704-446-6161 - press 1 for Technical Support, then press 5 for Enterprise Academic Applications, including Research Application Support. Your call will be automatically transferred to Atrium Health Wake Forest Baptist’s Service Center (336-716-4357). Alternatively, you can call AHWFB’s Service Center directly (336-716-4357).
3) Once you receive your temporary password, please read through the sample “Welcome Letter” along with all the attachments and begin the installation processes. Please reach out to AHWFB’s Service Center (336-716-4357) if you run into issues.
Scenario B:
You did not activate your account when you got the welcome letter/temporary password.
Solution:
Wake Service center needs to provide new password.
There are 2 ways to reach the Service Center:
1) You can call Atrium Health’s Service Center at 704-446-6161 - press 1 for Technical Support, then press 5 for Enterprise Academic Applications, including Research Application Support. The call will be automatically transferred to Atrium Health Wake Forest Baptist’s Service Center (336-716-4357).
2) Alternatively, you can call AHWFB’s Service Center directly (336-716-4357).
You need to be behind the Firewall for access.
In order to get behind the firewall, you will need to log into a Portal for WFBMC. Logging into this portal requires two-factor authentication.
- Step 1: Enroll in RSA SecurID Access on your smartphone.
- Step 2: Access portal through: https://portal2.wakehealth.edu
Explicit instructions for completing each of these steps can be found on this tip sheet.
If you need to read a policy, you may access the “Read- Only Access” section of the website once you are behind the firewall (see tip sheet here to get behind the firewall).
If you need to sign-off on a policy per department guidelines, you need to put in a Service Now request to access the "Employee Access” section of the website. You will need to be behind the firewall to see and sign-off on the policies.Atrium Health Employees:
Atrium Health employees must have a wakehealth.edu email account to access research applications. Employees can set up an account and request access to research applications through a Service Now request. See tip sheet here to set up a wakehealth.edu email account and/or request access to research applications.
WFSOM Employees:
All WFUSOM employees can request access to research applications through a systems request by following these links: Intranet Home>Service Catalog>Enterprise Academic Applications-Research Systems Request
Once you have been granted access to research systems, all research applications can be found here:
Wake Forest University School of Medicine Application Hub (wfusmapphub.com)Information about data extraction for research can be found here.
Please note that information about frequently asked questions, open consultation hours, trainings, etc. can be found at this link. Please also contact ctsidata@wakehealth.edu, if you have additional questions.Contact the individual reviewing your study or the general email account eirbhelp@wakehealth.edu.
Yes, multiple template documents are available on the eIRB homepage.