On February 15th an announcement was posted through Internal Communications that described the process of prioritizing Epic-based requests during the Harmonization efforts (transitioning from WakeOne to Encompass, the enterprise version of Epic). To conserve resources, we need to prioritize requests differently until after Harmonization. That memo can be found here, on the Wake intranet.
For research, our approach will be different and is as follows:
- If IRB-approved or grant-funded, will be reviewed by members of our IAS Academic Health teams and will continue to be worked into our queues. The IAS Academic Health team will shepherd the request through the rest of the process. If the request is not IRB-approved or grant-funded, it can still be reviewed on a case-by-case basis (again by a member of my IAS Academic Health team) and could still be approved if high priority.
We are making clear distinctions between entirely clinical requests and research-related requests. We are taking the following actions to improve the process going forward:
- Building a couple of additional areas in the Service Now request intake form that ask if the request is related to an IRB-approved project or is grant-funded.
- Until the Service Now work is complete, we will be screening via f/u emails as new requests come in, and reviewing with Clinical AND Academic Health teams.
- If you have any questions regarding our Epic Harmonization, do not hesitate to send your questions to firstname.lastname@example.org or visit the WakeOne Harmonization Intranet page.